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Are they being served?

Companies can now close the gap between their brand and customers by taking advantage of one of the most rewarding, but ignored, social media opportunities: good, old-fashioned customer service Social networks continue to be an arena

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iStreet – The Future of Retail

This is an article I wrote for the UK's top trade kitchen and bathroom magazine - Essential Kitchens and Bathrooms Business, September 2013 edition. You can follow them on Twitter here. if you would like to subscribe, visit Subscribe to

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