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Are they being served?

Companies can now close the gap between their brand and customers by taking advantage of one of the most rewarding, but ignored, social media opportunities: good, old-fashioned customer service Social networks continue to be an arena

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How to win friends and influence people

Maximise your social media networking potential by doing less, but doing it better This is an article I wrote for the UK's top trade kitchen and bathroom magazine - Essential Kitchens and Bathrooms Business. You can follow them on Twitter here. If

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Not on Facebook? You are, you just don’t know it

As the number of big-name marques hit by data theft grows by the day - I have been in the mix twice this month alone, thank you Vodafone and TalkTalk - it might be tempting to think that staying off social networks like Facebook is a sensible step

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